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Locked out: Nigeria’s 5.1m people with disabilities and banking barriers

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By Rasak Adekoya

Ada sat outside a bank in Anambra, gripping her automated teller machine (ATM) card as if it were a lifeline. She could hear the quiet hum of air conditioning inside, the rhythmic beeps of transactions being processed, and the occasional click of polished shoes against the tiled floor.

But for Ada, the bank’s entrance was an unyielding wall. The steps leading inside, the absence of a ramp, the heavy doors designed without thought for a wheelchair user—each one a silent message that she did not belong.

She waved at the security guard, who hesitated before sighing and calling a banker outside. “Madam, you should come with someone next time,” the official muttered, barely meeting her eyes. Ada swallowed her frustration. Next time. As if she had not spent a lifetime battling barriers that others barely noticed.

Ada’s story is the reality of millions. According to the National Bureau of Statistics (NBS), at least 8 percent of Nigeria’s 128 million adult consumers—5.1 million people—live with disabilities. Yet, the financial industry continues to treat them as an afterthought. Banking halls remain inaccessible, ATMs are designed without consideration for the blind, and even something as simple as obtaining a debit card can become a humiliating ordeal.

Burden of assumptions

Too many financial institutions perceive people with disabilities as charity cases, and their economic potential is dismissed before it is even considered. But reality tells a different story.

Take Chuka, a visually impaired entrepreneur in Lagos. When he applied for an ATM card, the bank manager refused, citing “security concerns”. Instead, Chuka was asked to sign an affidavit absolving the bank of any liability should he “misuse” his card.

Meanwhile, his sighted peers simply signed a form and walked out with theirs. This assumption—that people with disabilities cannot manage their finances independently—traps them in a cycle of exclusion and dependence.

Economic and ethical imperative

Banks measure success in two ways: economic performance and ethical reputation. Both suffer when a significant portion of potential customers is locked out.

Let’s break down the numbers. If just half of Nigeria’s 5.1 million adult persons with disabilities were actively banked, saving as little as ₦20,000 monthly, the total annual savings would amount to ₦1.2 trillion—more than the combined 2024 annual budgets of Ekiti and Osun states. This excludes the financial activities of carers and family members who prefer to engage with businesses that support accessibility.

Beyond profit margins, there is the matter of ethics. All Nigerian banks have signed the National Sustainable Banking Principles, which emphasise environmental, social, and governance (ESG) considerations. Yet, these principles remain vague when it comes to disability-specific interventions. A bank’s commitment to inclusion cannot exist solely in its corporate social responsibility (CSR) reports—it must be evident in its operations.

A glimpse of progress

Not all banks are blind to the issue. Access Bank and Standard Chartered have introduced disability-inclusive banking initiatives. Sterling Bank has taken steps to employ persons with disabilities. But these efforts, while commendable, remain the exception rather than the norm. True inclusion demands more than token programmes—it requires a systemic shift.

Learning from global best practices

Nigeria does not need to reinvent the wheel. Countries like Kenya, South Africa, and the United Kingdom have successfully implemented disability-inclusive financial ecosystems. Here’s what must change:

  1. Regulatory action: The Central Bank of Nigeria (CBN) must update the National Financial Inclusion Strategy to explicitly include disability-specific policies. This means enforcing accessibility standards in bank branches, requiring disability sensitivity training for staff, and ensuring banking apps and websites meet Web Content Accessibility Guidelines (WCAG). ATMs should have interactive voice prompts and braille keypads for visually impaired users.
  2. Human-centred design: Financial products must be designed with input from persons with disabilities. UBA’s introduction of Braille account opening forms was well-intentioned but impractical—blind users cannot submit forms in Braille. Instead, banks should prioritise accessible digital onboarding processes.
  3. Inclusive financial programmes: Government agencies and non-governmental organisations promoting financial literacy must ensure their programmes explicitly include persons with disabilities. Start-up funding initiatives should require bank accounts for entrepreneurs with disabilities, reinforcing their economic participation.
  4. Accessible currency: The CBN, in collaboration with the Nigeria Minting and Printing Company, must make currency more accessible for the blind. In the UK, for example, banknotes have tactile markings that help visually impaired individuals distinguish denominations independently.

Beyond inclusion—A future of economic empowerment

Nigeria’s financial sector stands at a crossroads. The exclusion of people with disabilities is not just a matter of fairness—it is an economic miscalculation. An inclusive banking system does not only serve the disabled; it strengthens the economy, fosters innovation, and expands the customer base.

It is time for financial institutions to stop seeing persons with disabilities as burdens and start recognising them as economic actors. Not as recipients of charity, but as contributors to a thriving economy. Not as problems to be managed, but as customers to be served.

For Ada, for Chuka, and for the millions like them, the doors to financial independence must open—not just in words, but in action.

Rasak Adekoya is a disability inclusion specialist and author of four books. With extensive experience in promoting the economic inclusion of people with disabilities across African countries, he advocates for policies that foster accessibility and equal opportunities. He contributes opinion pieces on disability rights and economic empowerment.

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GTCO conference highlights urgent need for early Autism support, societal inclusion

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The Guaranty Trust Holding Company’s (GTCO) 15th Annual Autism Conference has underscored the urgent need for early autism support and greater societal inclusion in Nigeria.

Oyinade Adegite, Head of Corporate Communication at GTBank, reaffirmed the bank’s unwavering commitment to raising awareness about autism and promoting a more inclusive society for individuals on the spectrum.

The conference, which opens today, July 15th to 17th at the MUSON Centre, Onikan, Lagos, aims to spotlight the critical importance of early intervention and the need to cultivate an inclusive environment where individuals with autism can thrive.

Speaking during a press briefing ahead of the conference, themed “From Awareness to Action: 15 Years of Advancing Autism Inclusion.

Adegite expressed the need to engage directly with communities to raise awareness and promote understanding that individuals with autism are simply different, not deficient. 

She stressed the importance of fostering a welcoming environment for those on the spectrum. “We often wonder what truly matters, and one answer is amplifying the voices of those who are usually unheard. Sometimes we speak up, and sometimes we feel ignored.

 This frustration is even more profound for children and adults who struggle to express themselves. It’s crucial for society and communities to recognize and respect these differences.”

Dr. Grace Bamgboye, an expert in speech and language therapy, highlighted how crucial early detection and support are in enabling children with autism to thrive. 

“The sooner we can identify autism and provide intervention, the better the chances for these children to succeed,” she explained.

Autism advocate Solape Azazi shared her own journey navigating the challenges faced by families. She pointed out the pressing need for increased support and resources, noting, “Too many families are left to manage on their own without access to the tools and assistance necessary to help their children flourish.”

“For the past 15 years, GTCO has remained deeply committed to advancing autism awareness and fostering inclusion across Nigeria. Through its ongoing initiatives, the organization has created a supportive space where individuals with autism and their families can share their stories, find community, and gain strength from shared experiences.

This year’s conference will offer a variety of engaging sessions—including hands-on workshops, specialized clinics, and advocacy-focused discussions—all aimed at deepening public understanding and encouraging greater societal acceptance.

With appropriate support systems and access to necessary resources, people on the autism spectrum have the potential to live rich, purposeful lives and make meaningful contributions to their communities.

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Group demands 5% legislative seats for women with disabilities

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A disability rights group, under the auspices of Network of Women with Disabilities (NWD), has called for 5% of legislative seats to be specifically reserved for women with disabilities in the Reserved Seats for Women Bill currently under review by the National Assembly.

Lois Auta, President of the Network, has urged the National Assembly to ensure inclusive representation in the ongoing constitutional review.

 In a memorandum presented during the Zonal Public Hearings, she called for five percent of the 181 proposed additional legislative seats for women to be specifically set aside for women living with disabilities.

Auta emphasized that the proposal is not a matter of benevolence, but one of fairness, justice, and equal rights.

“True representation is about justice, not sympathy. Women with disabilities deserve a constitutionally guaranteed presence in Nigeria’s political system,” she said. 

“At least five percent of the proposed special seats for women should be allocated to this group, and all legal and constitutional language must reflect inclusivity and a rights-based approach.”

She also advocated for comprehensive reforms within political parties to create pathways for women with disabilities to contest and assume leadership roles.

She emphasized the need for political spaces to be accessible, highlighting the importance of inclusive campaign venues and polling stations.

 She also proposed the creation of an Electoral Support Fund specifically designed to support candidates with disabilities.

The President of the NWD urged legislators to take bold and timely action to guarantee that women with disabilities are given reserved seats, stressing that this is essential for achieving truly inclusive governance.

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Children with special needs in England are 20 months behind their peers by age five, report reveals

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A new report has revealed that five-year-old children with special educational needs in England are now 20 months behind their peers, raising concern over a widening gap in the country’s education system.

 The Education Policy Institute’s (EPI) annual report, published on Tuesday, warns that, five years after the pandemic, the attainment gap for these children continues to widen, with little sign of recovery.

 The disruption caused by Covid, including school closures and reduced attendance, has left disadvantaged pupils and those with special educational needs struggling to catch up.

Though the disadvantage gap at primary and secondary schools narrowed marginally between 2023 and 2024, it says disadvantaged pupils remain significantly behind their peers, with the gap up to a month wider than before the pandemic.

The gap has grown yet wider among children in reception class right at the start of their education, with pupils with special educational needs and disabilities (Send) the most severely affected, the EPI analysis shows.

In 2024, five-year-olds with education, health and care plans (EHCPs) – legally binding documents that outline the additional support required – were 20.1 months behind their peers, the widest gap on record since EPI analysis began more than a decade earlier.

Five-year-olds from lower-income families than their peers are also falling further behind, prompting warnings that the impact of the pandemic has had “long-lasting effects on infants’ development”.

Natalie Perera, EPI’s chief executive, said the report showed that five years on from the pandemic the education system had yet to recover.

“Our youngest and most vulnerable learners are still paying the price. This should be a significant concern for policymakers,” she said. “Without swift action, we are baking lifelong disadvantage into the system. Higher levels of funding for disadvantage, addressing student absence, and fixing the Send system, which is at crisis point, are urgent priorities.”

The EPI report compares pupil attainment in 2024 with the previous year and with 2019, the year immediately before the Covid-19 pandemic, based on economic disadvantage, Send, gender, ethnicity, English as an additional language (EAL) and geography.

It finds that fewer disadvantaged young people are participating in education post-16 than at any point since 2019, resulting in more than one in five disadvantaged 16-year-olds out of education or training.

At key stage 4, which culminates in GCSEs and in education for 16-19-year-olds, the attainment of white British pupils has declined since 2019 relative to all other ethnic groups and girls have “made consistently less progress than boys across secondary school once their attainment at age 11 is taken into account”.

John Barneby, the chief executive of Oasis Community Learning multi-academy trust, said: “The growing inequalities facing our youngest and most vulnerable children –particularly those with Send – are deeply concerning and risk entrenching disadvantage for a lifetime.

“Addressing these challenges requires bold investment and a shared commitment across society to give every child the opportunity to flourish and find their place in the world.”

Pepe Di’Iasio, the general secretary of the Association of School and College Leaders, said: “From a government whose mission is that background should not be a determining factor in success, we need to see more purpose and positive action.

“The gap identified between five-year-olds with special educational needs and disabilities and their peers is particularly alarming, and emphasises how important it is for the government to get right its planned reform of a system that is under unsustainable pressure and is not working well for anyone.”

A Department for Education spokesperson said: “This report lays bare the widening disadvantage gap this government inherited, and which we are working flat out to solve through the plan for change.

“From next year we will be investing £9bn per year in a revitalised early-education system that helps get children ready for school, with working parents receiving 30 funded childcare hours a week, an almost 50% increase in early years disadvantage funding, and a strong new focus on improving the quality of reception-year education.”

The Guardian 

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